Zorvellia™ Returns, 30-Day Fit Guarantee & 2-Year Manufacturing Warranty

At Zorvellia™, our goal is to provide reliable vehicle protection designed for outdoor use. Please read the following terms carefully before submitting a return or warranty request.

1. 30-Day Fit Guarantee

Zorvellia™ offers a 30-Day Money-Back Fit Guarantee specifically for customers who determine that the purchased cover is not suitable for their vehicle.

This is a voluntary guarantee and applies only to genuine vehicle-fit concerns. It is not a general change-of-mind, preference or satisfaction guarantee.

To qualify, all of the following conditions must be satisfied:

• The request must be submitted within 30 calendar days from the date the order was delivered.

• The customer must provide their full name, order number, vehicle make, exact model, model year and the cover size purchased.

• The customer must provide clear photographs showing the cover installed on the vehicle and demonstrating the claimed fit issue.

• Zorvellia™ may request additional photographs, measurements or video evidence before authorising a return.

• No product may be returned without prior written return authorisation from Zorvellia™.

• The cover must be returned in a clean, dry and substantially unused condition.

• The cover must not contain excessive dirt, mud, grass, leaves, oil, grease, chemicals, pet hair, stains, odours or other contamination.

• The cover must not have been cut, altered, modified, repaired or damaged through misuse.

• All supplied straps, hooks, fittings, accessories, storage components and accompanying items must be included.

• Customers should retain the original packaging. Where the voluntary Fit Guarantee applies, the product must be packaged securely and safely for return so that it does not become damaged during transit.

• The customer is responsible for return shipping costs under this voluntary Fit Guarantee.

• Zorvellia™ reserves the right to inspect the returned product before approving the Fit Guarantee refund.

• A refund will not be processed until the returned product has been received and the eligibility requirements have been verified.

• The Fit Guarantee does not cover covers that fit the selected vehicle but are later determined to be unsuitable because the customer selected the wrong size, vehicle information was entered incorrectly, or the customer's expectations differ from the published sizing information.

• The Fit Guarantee does not cover damage caused after delivery through incorrect installation, improper storage, accidents, misuse or failure to follow the supplied instructions.

Fit Verification

Because vehicle dimensions can vary between generations, body styles and configurations, customers are responsible for selecting the appropriate vehicle type and size using the sizing information provided on the product page.

Before approving a voluntary Fit Guarantee return, Zorvellia™ may verify the customer's vehicle information against the applicable sizing information.

Where the selected size corresponds to the vehicle information supplied at checkout and the cover is otherwise within the advertised specifications, the Fit Guarantee may not apply simply because the customer expected a different appearance or fit.

2. Refunds Under the Voluntary Fit Guarantee

Once an eligible Fit Guarantee return has been received and inspected, Zorvellia™ will determine whether the requirements of this voluntary guarantee have been satisfied.

Where approved:

• The refund will be issued to the original payment method.

• Original shipping charges are not refundable unless required by applicable law.

• Return shipping costs remain the customer's responsibility under this voluntary guarantee.

• Refund processing begins only after inspection and approval of the returned product.

Zorvellia™ does not issue refunds before the returned product has been received and assessed.

3. Two-Year Manufacturing Warranty

Zorvellia™ provides a 2-Year Manufacturing Warranty covering genuine manufacturing defects that arise during normal intended use.

Examples may include manufacturing-related failures in the cover's materials, stitching or components where the issue is not caused by normal wear, misuse or external damage.

To submit a warranty claim, customers must provide:

• Order number or reasonable proof of purchase;

• Vehicle make, model and year;

• Detailed description of the issue;

• Clear photographs showing the suspected defect;

• Video evidence where reasonably requested; and

• Any additional information reasonably required to assess the claim.

Zorvellia™ may request photographs, video or inspection of the product before determining whether a manufacturing defect exists.

Where a genuine manufacturing defect is confirmed, Zorvellia™ will provide the remedy required under applicable law or the additional remedy provided by this warranty, as appropriate.

4. Warranty Exclusions

The voluntary 2-Year Manufacturing Warranty does not cover, to the extent permitted by law:

• Normal wear and tear;

• Cosmetic changes resulting from ordinary use;

• Damage caused by incorrect installation;

• Damage caused by incorrect fitting or sizing;

• Damage caused by excessive force, dragging or pulling;

• Damage caused by sharp objects, animals or external objects;

• Damage caused by accidents or environmental events outside the product's intended use;

• Damage caused by chemicals, solvents, oils or corrosive substances;

• Damage caused by unauthorised modification or repair;

• Damage resulting from failure to follow installation, storage or care instructions;

• Damage caused by using the product for a purpose for which it was not designed.

A warranty claim is not automatically accepted merely because a product has developed an issue within two years. Zorvellia™ is entitled to assess the reported issue and determine whether it is consistent with a manufacturing defect.

5. Return Authorisation

Do not send any product to Zorvellia™ without written return instructions.

Unauthorised returns may cause delays in processing.

Once a return or warranty request has been reviewed, Zorvellia™ will provide the applicable return instructions, including the appropriate return address and any required documentation.

Customers should retain their postage receipt and tracking information until the claim has been completed.

6. Product Condition for Voluntary Returns

For returns made solely under the voluntary 30-Day Fit Guarantee, Zorvellia™ expects the product to be returned in substantially the same condition in which it was received, subject to reasonable installation and fitting necessary to determine whether the product fits the vehicle.

Products returned excessively dirty, wet, contaminated, damaged or incomplete may be ineligible for the voluntary Fit Guarantee.

This section does not restrict any non-excludable rights available to consumers under Australian law.

7. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot legally be excluded under the Australian Consumer Law.

Our 30-Day Fit Guarantee and 2-Year Manufacturing Warranty are additional voluntary promises and do not replace or reduce any statutory rights.

Under Australian Consumer Law, goods come with consumer guarantees that cannot be excluded. Depending on the circumstances and seriousness of a problem, consumers may have rights to repair, replacement, refund and/or compensation.

A faulty product does not have to be returned in its original packaging in order for a consumer to exercise their Australian Consumer Law rights.

8. No Change-of-Mind Returns

Except where required by Australian Consumer Law or otherwise expressly stated in this policy, Zorvellia™ does not provide refunds or exchanges for:

• Change of mind;

• Choosing the wrong product despite the published sizing information;

• Ordering the wrong size or vehicle type;

• Deciding the product is no longer required;

• Finding the product cheaper elsewhere;

• Personal preference regarding colour, appearance or styling; or

• Failure to read the product specifications before purchase.

These exclusions do not apply where a consumer has a non-excludable right under Australian Consumer Law.

9. Mandatory Consumer Guarantee Statement

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10. How To Submit A Request

Email Zorvellia™ customer support with the following information:

Full Name:
Order Number:
Vehicle Make:
Vehicle Model:
Vehicle Year:
Cover Size:
Reason for Request:
Photos / Video:

Requests that do not contain sufficient information may require additional information before they can be assessed.

Zorvellia™ reserves the right to verify the circumstances of each voluntary Fit Guarantee and warranty claim before approving a remedy.